Kitchen cupboard doors weren’t fully secure. We received an email 5 weeks ahead of the travel date which said payment was due in 2,5 weeks time. Don't ask again as it will only be filed. "text": "Describe your complaint in detail, and suggest how Parkdean Resorts should resolve it." The swimming sessions of 45 minutes really are not long enough, they needed to be at least an hour, especially considering there is not much else to do indoors when the weather is poor. Original contract said Site... My father owned a Caravan on a Park Resorts site. Entertainment was not great due to Covid restrictions and (it being a small site) it having a very small stage!I lost some keys whilst staying there and had them returned to me (in the post) by the great reception staff when I had returned home.The staff did their best to make our stay Covid Safe but were often thwarted by holiday makers that refused to follow signs or social distance in the indoor areas (Bar etc).This was a re-arranged holiday as our 1st fell in the springtime Covid Lockdown. The towel hook on the bathroom door was hanging off, the toilet was dirty, the dust level on the pipes and floor was unacceptable. I'd appreciate a response with your comments. Only the latest review will count in the company's TrustScore. Our most popular dates sell out fast! Not the upgrade I had been expecting. In the kitchen we arrived to dead flies all over the window sill.

As I mentioned I have been going to Kessingland Beach for a number of years and I’m really sad that standards have dropped so much. We had our dog with Us. Click on the 'File Parkdean Resorts complaint' button. I drove from Manchester which was 6.5 hour drive. Only this fool would think it's okay to smoke inside where your children are.
Many thanks. 3. When the licence period ends the owner can remove the holiday home from the park and do as they wish with it, or sell the holiday home to a trader who will then remove it from the park. Parkdean Resorts UK Limited is an appointed representative of Arthur J. Gallagher Insurance Brokers Limited which is authorised and regulated by the Financial Conduct Authority. On our last day I witnessed 3 members of staff entering the caravan opposite to clean it. We normally go a few times a year and have breakfast every morning and lunchesevening meals in the restaurant. Cloudflare Ray ID: 5ec628f52cbd1e99 "text": "Click on the 'File Parkdean Resorts complaint' button." Went to reception again at 5pm the following day and was kindly given bedding to carry down to the caravan. We stayed at PD lizard point. My wife asked for breakfast and she agrees, she then offers money off a future holiday with park dean but is quite rude saying if we take it we have no further right to complain, and that she dealt herself with all complaints anyway, so we declined, We also will be very unlikely to use park dean again, customer service is shocking from all employees, except Angela (housekeeper) who was the only park dean employee who was willing to listen, we have not had what we paid for except on Saturday and would ask we are refunded for the lack of facilities, we also ask that staff are given customer service training refresher as the let park dean down badly. RE: Booking reference - 8354287 Holidaymakers who own caravans at sites run by one of the UK's largest companies are being warned to check their contracts. We are an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. By entering the page you agree that you do not work for a holiday provider. No apology The food was ok most evening could of been warmer but being served a very raw steak was very of putting They are very reluctant to deal with any complaints Always been very good .visited several Parkdeansites but never again, Appalling company.Book a Caravan at Bideford Bay for 17th October. Yellow stained mattress protector on double bed. I am in a Tier 2 location which is not allowed to travel to Wales Despite Parkdean stating on their web site there is a 100% not quibble full refund, they refused to refund me my money.I won't ever by booking with them again and would suggest others don't either. The curtains were hanging off the rail. Sometimes they’ll include recommendations for other related newsletters or services we offer. We are an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I Booked a holiday for 384.00 i was sent email for voucher, as we have moved to tier3 Seeing that i pad cash and not with a voucher they won't refundI moved the holiday for different place which was £180.00 cheaper and they won't refund the difference shocking service used them on 3 different occasions for holidays I won't be booking again with them really poor service I will be asking my credit card to step in and apply a charge back for the difference. Next day they sent an email this time, informing us that our booking was cancelled and deposit lost. There was also no ironing board or iron. Explore our fantastic range of accommodation. Few problems but on the whole a great relaxing break. It's misleading to advertise ‘self catering' if you cannot cook a meal with the equipment provided. Smudges/ crumbs of food Inside on the shelves.

Look and learn Park Dean you robbing bunch of no gooders!

We left after one night. Now Parkdean... i bought my caravan in 2015 from cresswell towers (park resorts) snice then i have complained about my van... We purchased 2 static caravans from Park resorts at Southview in April 2014 for approx. No signs of any of them wearing masks or gloves then from that caravan to another carrying The same black bin bag containing???? Various companies within Parkdean Resorts group are authorised and regulated by the Financial Conduct Authority for consumer credit broking and general insurance distribution activities. From couples to families, there's something for everyone. },{ ", I asked for some bread and butter 4 times before it eventually arrived, and asked for a small bowl for my toddler literally 6 times, eventually giving up and feeding him from a cup lid I had in my bag. [protected]@gmail.com, By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions.

We are an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I have had a recent stay in hospital and wasn’t sure if I would be able to join my family in all their activities so decided to upgrade the Caravan to something more luxurious than we would normally stay in and paid an extra £65.00 to upgrade. Found relevant pitch number to find it's already taken. They didn't even enforce it, or say they would enforce it. Never again will I book with this company. I would like to add we tried to upgrade on arrival but were unable. Inside the fridge had not been cleaned and had brown stains on the bottle section on the inside of the door.

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